kaamwalibais.com ("us", "we", or "our") provides online and offline maid services through our website and mobile application. Our refund policy applies to payments made for our services.
1. Eligibility for Refund
A refund is eligible only if we fail to provide any profile leads for the requested position within 7 working days from the date of receipt of payment. It is important to note that this does not mean the candidate should reach the workplace within 7 days. This simply means we will provide you with candidates for interviews within this timeframe.
2. Refund Process
To request a refund, the client must contact us via email at mailto: support@kaamwalibais.com with the details of the refund request. We will review the request and respond within a reasonable time frame. If the refund request is approved, we will process the refund within 15 banking days. The refund will be made to the original method of payment used for the transaction, excluding any applicable taxes, which are non-refundable.
3. Conditions for Refunds
Refunds will not be provided if the client terminates the contract due to reasons beyond our control, such as changes in personal circumstances or preferences. Refunds will not be issued if you are not satisfied with the quality or suitability of the profiles provided. Refunds will not be provided for services that have already been rendered, including maid placements.
4. Dispute Resolution
If the client is dissatisfied with the outcome of the refund request, they may escalate the matter by contacting our customer support team. We will strive to resolve any disputes or concerns in a fair and timely manner.
5. Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website or mobile application.
Contact Us
If you have any questions about our refund policy, please contact us at mailto: support@kaamwalibais.com.
